Returns Policy

Any problems ie damage in transit, missing parts or incorrect parts you must notify us within 48 hours of receipt of goods.
You can notify us via email (website@chiselspeed.co.uk) or give us a call on +44 113 2811 052

Once you have notified us you will then be given a returns form to fill out this will either be emailed to you or it will be sent to you via post (you can choose which you prefer when you contact us.

We advise that you keep all receipts / sales invoices and any receipts for proof of purchase, we will not accept any copies and only the original receipts / sales invoices.

Parts will be accepted for replacement / credit under the follow conditions:

  • The part(s) to be returned must be in as ‘new’ condition, in the original packaging and undamaged
  • The part(s) must not have been fitted, used, damaged or altered in any way and must be returned to us within 7 working days of the returns note being issued to you (the final date of which the part(s) must be returned to us by will be stated on the form). If the part(s) has not been received by us within 10 working days of the returns note being issued, the returns note will then be void and cancelled.

For part(s) that are damaged we may ask for you to send us photographic evidence before a returns note will be issued to you, this will be discussed with you when you contact us. To make the returns process quicker, when you email us about the damage part(s) to include photographic evidence of the damage part(s) in the email.

When you have received the returns note we do advise that on any part(s) which you are returning to us is to be insured for your benefit as we do not refund any part(s) that is lost or damaged in transit. Please ensure that the part(s) being returned are packed up sufficiently to avoid any damage in transit.

Upon receipt by us, and after inspection, a replacement/credit will be issued if the part(s) are deemed to have a manufacturing fault. Should a query arise regarding a fault, the item(s) concerned will be returned to the manufacturer for their decision. In the meantime replacements would be charged for, until confirmation is received from the manufacturers.

When returning any part(s) the carriage cost is on you and will not be refunded.