Returns Policy

At Chiselspeed Tuning Ltd returns note must be requested before returning any part to us. This can be obtained by emailing us at website@chiselspeed.co.uk with your name, order number, and reason for return.

Goods will only be accepted for replacement/credit under the following conditions:

  • The parts to be returned must be in as ‘new’ condition, in the original packaging and undamaged
  • The new part(s) must not have been fitted, used, damaged, or altered in any way, and must be with us within seven (7) working days of the returns note being issued

Please ensure that once a Chiselspeed Tuning Ltd “Returns Number” has been issued, the goods being returned, are suitably packed for shipment and back with us within seven (7) days of the returns number being issued. If after ten (10) working days the goods have not been received the returns note issued will be cancelled. Goods being returned to Chiselspeed Tuning Ltd that are damaged in transit or lost in transit to us, cannot be refunded. Please ensure that all returned goods are packed sufficiently to avoid being damaged. We recommend that parcels being returned to us, be insured for your benefit. On receipt the returned part(s) will be inspected for faults/compatibility, etc, and you will be advised by email as soon as possible Should a part fail once fitted, the above system regarding obtaining a “Returns Number” should be adhered to. Upon receipt by us, and after inspection, a replacement/credit will be issued if the part(s) are deemed to have a manufacturing fault. Should a query arise regarding a fault, the item(s) concerned will be returned to the manufacturer for their decision. In the meantime replacements would be charged for, until confirmation is received from the manufacturers. When returning any goods to Chiselspeed Tuning Ltd you are responsible for any carriage costs.