Help and Information

How To Use This Web Site
Delivery Charges
Privacy Policy
Terms and Conditions

How To Use This Web Site

Finding What You Want

The easiest way to find what you want is to use the links to the left of the home page also found in the drop down list in the centre top of each other page, or to use the search in the middle of the home page and in the header of each other page. Here you can choose from Lambretta, Vespa, Peugeot, Piaggio, Gilera, Yamaha/MBK, Suzuki, Italjet, Honda, Aprilia, Special Offers or All Parts.

If you want a more advanced search, press the adv search button at the top left of the page or in the footer (from the home page). On the advanced search page you can specify a price range and choose more than one scooter model at a time as well as a product category and manufacturer. You can also search for scooter spare parts by specifying their part code.

Once you have performed a search you can browse your results in the product gallery, use the previous and next buttons to see each page of results. To see more about a product click on its thumbnail image or on the details button on the right.

Using The Basket

You can keep on performing new searches and adding or removing items to and from your basket until you have chosen all the products you wish to order.

Buying On-Line

There are four easy steps to buying on-line:

Once you have added all the products you wish to buy into your basket and are ready to order click on the basket button.

Choose the quantity of each product you want, if the product has variations you can choose from one or more of them. You can press the calculate button at any time to see the full cost of your order so far including VAT and delivery charges. If you don't press the calculate button then the totals will be calculated when you continue with your order. Continue with your order by pressing the continue button.

Enter you details in the boxes provided, if the delivery and billing address are the same you can avoid entering these details twice by clicking in the box provided. When you have completed your details you can press the continue button.

Now you can confirm your order, all the details will be displayed. Make sure they are correct. If not press the basket button and correct any mistakes, you will not have to re-enter all your information, as it will be still be there, all you need do is alter what's already there.

Now you are ready to complete your order. You can print your order form enclosing a cheque and send it to us at the address specified or you can ring us to place your order and pay by credit or debit card.

Delivery Charges

The standard delivery charge within the UK is £8.50 + VAT per order for parts other than bikes or engines. Chiselspeed reserve the right to revise this charge for any prticular order where delivery is outsde the UK or where the total weight of the ordered goods is greater than 25kg.

If you are ordering from outside the UK please contact us for delivery charges or alternatively send us your order and we will contact you.

If you wish to buy a bike or engine please contact us first for delivery charges.

Privacy Policy

ChiselSpeed Tuning are commited to privacy.

The Privacy Policy is to help you in understanding how we collect, use and keep safe the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

Information we collect

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and web site usage information collected as you and others browse our Web site.

Personal information you choose to provide

If you choose to enquire about a product or products, you may need to give personal information. For example, you may provide the following information: Name, Mailing address, Email address, Home or business phone number, Other personal information.

In addition, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

How we use Information Gathered on the Site

We use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed to safeguard the security and privacy of our customers’ personal information. As a customer, you can notify us of your desire not to receive these offers.

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions during use of the web pages or on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How we protect your information

Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures on security, confidentiality and quality of our information.

Our values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing ChiselSpeed Tuning.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.